wh999 Privacy
Policy

This Privacy Policy ("Policy") describes how wh999 ("the Company", "we", "us", "our") collects, processes, stores, and protects personal data relating to players and visitors ("you", "your") who access or use the wh999 platform available at https://wh999.app.

wh999 takes data privacy seriously. We operate in accordance with internationally recognised data protection principles and the requirements imposed by our gaming licence. By registering a wh999 account or using any part of our platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal data as described herein.

If you have any questions about how wh999 handles your personal data, you may contact our support team at any time. Contact details are provided in Section 14 of this Policy.

wh999 collects personal data through a number of channels including account registration, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we collect are detailed in the table below.

wh999 does not knowingly collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data beyond what is strictly required for responsible gaming assessments conducted at the player's own request or as required by our licensing obligations.

wh999 uses the personal data collected for specific, documented purposes. We do not use your data in ways that are incompatible with the purposes described at the time of collection. The primary purposes for which wh999 processes personal data are:

• Account management: Creating, maintaining, and securing your wh999 player account, including password recovery and session authentication.
• Identity verification (KYC): Confirming your identity and age (21+) as required by our gaming licence and anti-money laundering (AML) obligations.
• Payment processing: Facilitating deposits and withdrawals in PKR via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and maintaining accurate transaction records.
• Platform operation: Delivering game content, resolving bet disputes, applying bonus conditions, and ensuring fair play across all wh999 products including cricket betting, slots, and live dealer games.
• Fraud prevention and security: Detecting and preventing fraudulent activity, unauthorised account access, bonus abuse, and money laundering on the wh999 platform.
• Responsible gaming: Monitoring player activity to identify potentially problematic gambling patterns and administering self-exclusion, deposit limits, and other player protection tools.
• Legal compliance: Meeting obligations imposed by our international gaming licence, applicable anti-money laundering regulations, and any lawful requests from regulatory authorities.
• Customer support: Responding to your queries, complaints, and feedback submitted through live chat, email, or other wh999 support channels.
• Marketing communications: Sending promotional offers, bonus notifications, and platform updates — but only where you have provided explicit consent or where permitted under applicable law. You may opt out at any time.

wh999 processes your personal data only where a valid legal basis exists under applicable data protection law. The legal bases we rely on are:

• Contractual necessity: Processing required to perform our obligations under the player agreement, including account operation, payment processing, and game delivery.
• Legal obligation: Processing required to comply with applicable laws, including KYC/AML regulations and requests from competent regulatory authorities.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics — where these interests are not overridden by your fundamental rights.
• Consent: Processing for direct marketing communications and optional data uses where we have obtained your explicit consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

wh999 does not sell or rent your personal data to any third party. We share your data only in limited, necessary circumstances with the following categories of recipients, all of whom are bound by data processing agreements requiring them to handle your information securely and only for the purposes specified:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive transaction-level data necessary to process your deposits and withdrawals in PKR.
• KYC and identity verification providers: Regulated third-party identity verification services that assist wh999 in confirming player identity and age as required by our licence.
• Game software providers: Licensed game studios whose products are available on the wh999 platform may receive pseudonymised usage data necessary for game delivery and fairness certification.
• Fraud detection and security services: Specialist third-party providers that assist in identifying suspicious activity, unauthorised access attempts, and AML risk scoring.
• Regulatory and legal authorities: Where required by applicable law, court order, or the terms of our gaming licence, wh999 may disclose player data to competent authorities. We will notify you of such disclosures wherever legally permissible.

The wh999 website uses cookies and similar tracking technologies to improve platform performance, remember your preferences, and analyse how players interact with our site. The types of cookies used by wh999 are described below:

• Essential cookies: Required for core platform functionality including session management, login authentication, and security. These cannot be disabled without impairing your ability to use wh999.
• Functional cookies: Remember your preferences such as language settings and display options to personalise your experience across visits.
• Analytical cookies: Collect anonymised data about how players navigate the wh999 platform to help us identify areas for improvement. This data is aggregated and not linked to your individual identity.
• Marketing cookies: Used only where you have provided explicit consent, to deliver relevant wh999 promotional content. You may withdraw consent at any time via your browser settings or by contacting support.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will affect your ability to log in and use the wh999 platform normally.

wh999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are:

• Account and identity data: Retained for the duration of your active wh999 account plus a minimum of 5 years following account closure, as required by AML regulations.
• Financial transaction records: Retained for a minimum of 7 years from the date of each transaction in accordance with financial record-keeping obligations.
• Support communications: Retained for 3 years from the date of the last interaction, or longer where relevant to an open dispute or legal matter.
• Technical and usage logs: Retained for up to 13 months from the date of collection for security and analytical purposes.
• Marketing consent records: Retained for the duration of your account plus 3 years as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be linked to any individual.

wh999 implements robust technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS encryption for all data transmitted between your device and the wh999 platform.
• Encrypted storage of all personal and financial data at rest.
• Role-based access controls ensuring that wh999 staff can only access personal data on a strict need-to-know basis.
• Regular independent penetration testing and vulnerability assessments of the wh999 platform infrastructure.
• Two-factor authentication (2FA) availability for player accounts to provide an additional layer of login security.
• Real-time fraud monitoring systems that flag and investigate anomalous account activity patterns.

In the event of a personal data breach that poses a risk to your rights and freedoms, wh999 will notify affected players promptly and take all necessary remedial action. We will also report qualifying breaches to the relevant regulatory authority within the timeframes required by our licensing obligations.

As a wh999 player, you hold the following rights with respect to your personal data. To exercise any of these rights, contact the wh999 support team with your request. We will respond within 30 calendar days of receipt.

• Right of access: Request a copy of the personal data wh999 holds about you, along with information about how it is processed.
• Right to rectification: Request correction of any inaccurate or incomplete personal data held in your wh999 account.
• Right to erasure: Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: Request that wh999 restrict the processing of your data in certain circumstances, for example while a correction request is being resolved.
• Right to data portability: Request a structured, machine-readable copy of the personal data you have provided to wh999, for transfer to another service provider.
• Right to object: Object to the processing of your personal data for direct marketing purposes or where processing is based on wh999's legitimate interests.
• Right to withdraw consent: Where processing is based on your consent, withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

Please note that certain rights may be limited where wh999 has an overriding legal obligation to retain or process your data, for example in connection with AML compliance or an active regulatory investigation.

The wh999 platform is strictly for adults aged 21 years and over. wh999 does not knowingly collect personal data from any individual under the age of 21. If we become aware that personal data has been collected from a minor, that account will be immediately closed, the data will be securely deleted, and any deposits will be returned to the payment source in accordance with our underage gaming policy.

Parents and guardians in Pakistan who are concerned about a minor accessing online gambling platforms are encouraged to use device-level parental control software and to speak with their children about the risks associated with underage gambling.

wh999 may send you promotional communications about bonuses, new games, cricket betting events, and platform updates via email or SMS. We will only do so where you have provided explicit consent during registration or subsequently opted in through your account settings.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in your wh999 account settings.
• Clicking the unsubscribe link included in every wh999 marketing email.
• Contacting the wh999 support team directly and requesting removal from all marketing lists.

Opting out of marketing communications will not affect transactional messages relating to your account, such as deposit confirmations, withdrawal notifications, security alerts, or responses to support queries. These operational communications will continue regardless of your marketing preferences.

wh999 operates as an internationally licensed gaming platform. As a result, your personal data may be transferred to and processed in countries outside Pakistan, including the jurisdiction in which wh999 holds its gaming licence and the locations of our authorised third-party service providers.

Where personal data is transferred internationally, wh999 ensures that appropriate safeguards are in place to protect your information. These safeguards include contractual clauses requiring recipient organisations to apply data protection standards equivalent to those described in this Policy. We do not transfer personal data to jurisdictions that lack adequate data protection frameworks without implementing such safeguards.

wh999 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable laws, or regulatory requirements. The date at the top of this page indicates when the Policy was last revised.

Where changes are material, wh999 will endeavour to notify registered players via their registered email address or through an in-platform notification prior to the changes taking effect. Continued use of the wh999 platform after a Policy update constitutes your acceptance of the revised Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how wh999 protects your personal data. If you disagree with any changes made, you may request account closure by contacting our support team.

If you have questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please contact the wh999 data support team using the details below. All privacy enquiries are handled with strict confidentiality.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the wh999 platform
• Response Time: Privacy requests acknowledged within 48 hours; full response within 30 calendar days
• Languages: English and Urdu

wh999 is committed to resolving all data privacy queries fairly and transparently. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority or the dispute resolution body designated by our gaming licence.